Shipping policy

Shipping Policy

We strive to process and ship your order as quickly as possible once your payment is confirmed.

Delivery Times
- Standard Delivery: Typically, orders arrive within 5 - 9 business days. In rare cases, delivery may take up to 16 business days, depending on the product's demand and your location.

Shipping FAQ

1. Is Shipping Included in The Prices?
   - Yes, we offer free shipping on all orders.

2. Processing Times
   - Orders are processed and shipped within 24-72 hours, excluding weekends.

3. How long does it take to get a tracking number?
   - You will receive a tracking number within 1 - 3 business days after your order has been shipped.

4. Where can I find my tracking number?
   - Once your order is shipped, an email with your tracking number will be sent to you automatically. If you don't receive this email or if the tracking number isn't working, please contact us at support@craftisans.co.

5. How Do I Change My Delivery Address?
   - If you need to change your delivery address, please contact us immediately at support@craftisans.co. Once the order is shipped, we cannot modify the delivery address.

6. How Do I Cancel An Order?
   - If you wish to cancel your order, please contact us as soon as possible at support@craftisans.co. We cannot cancel an order once it has been shipped.

Unexpected Delays

While most orders (99% of orders) arrive within the standard timeframe, certain circumstances beyond our control may occasionally extend delivery times up to 75 days (international customs processing, holidays, extreme weather conditions, etc). Rest assured, we still will ensure your order is delivered. If your order is delayed, please contact us, and we will assist you in resolving the issue.